Privacy Policy

1. Who We Are

2. What Data We Collect

When you use our services, we may collect:

Account Information

• Name
• Email address
• Company name (optional)
• Billing information

Uploaded Content

• Images you upload to the platform (e.g. product photos)

Generated Data

• AI-generated images and metadata related to your project

Usage Data

• IP address
• Browser type and device
• Pages visited and time spent
• Log files and analytics data

Support Communications

• Email interactions and support requests

3. How We Use Your Data

We use your data to:

• Provide our AI-powered image generation services
• Process payments and fulfill orders
• Communicate with you about your account or support requests
• Improve our platform performance and user experience
• Comply with legal obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract: To deliver the services you requested
• Consent: When you explicitly give it (e.g., for newsletters)
• Legal Obligation: To comply with the law
• Legitimate Interest: For service improvement and security

5. Sharing Your Data

We may share data with trusted third-party providers who assist with:

• Payment processing (Polar)
• Email delivery
• Cloud storage and hosting
• Analytics tools (Google Analytics, Pirsch Analytics, Plausible)

All third parties are GDPR-compliant and contractually obligated to protect your data.

6. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations.

You may request deletion of your data at any time by contacting support@ecomdesignlab.ai.

7. Your Rights (Under GDPR)

You have the right to:

• Access your personal data
• Correct or update inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at support@ecomdesignlab.ai.

8. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

This includes:

• SSL encryption
• Access controls
• Secure data storage and transmission

9. Cookies and Tracking

We use cookies and similar technologies to:

• Analyze traffic and usage patterns
• Improve site functionality
• Remember your preferences

You can manage cookie preferences through your browser settings.

10. International Transfers

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or service updates. We will notify you of significant changes via email or on our website.

Still Have Questions?

Email us anytime at support@ecomdesignlab.ai